1. Agreement to Terms
By engaging Britannia Cleaning for cleaning services or using our website (amputfunki.com), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Company Information
Company Name: Britannia Cleaning Ltd.
Registration Number: 12345678
Registered Address: 45 Regent Street, London, W1B 4LR, United Kingdom
Contact: +44 207 890 1234 | [email protected]
3. Services Provided
3.1 Service Categories
We provide the following cleaning services:
- Commercial cleaning for businesses and retail spaces
- Office cleaning for corporate environments
- Residential cleaning for homes and apartments
- Deep cleaning and specialised cleaning services
- Emergency and urgent cleaning services
3.2 Service Standards
All services are performed by trained, insured professionals using appropriate equipment and eco-friendly products where possible. We maintain high standards of quality and professionalism.
4. Booking and Scheduling
4.1 Service Requests
- Services must be booked through our website, phone, or email
- A written confirmation will be provided for all bookings
- Specific requirements should be communicated at booking
- We reserve the right to decline services that are outside our capabilities
4.2 Scheduling
- Service times are approximate and may vary due to circumstances
- We will provide reasonable notice of any schedule changes
- Emergency services are subject to availability
- Recurring services require a minimum 48-hour notice for changes
5. Access and Security
5.1 Property Access
- Clients must provide safe and reasonable access to areas requiring cleaning
- Keys or access codes remain the client's responsibility
- We are not responsible for lost or damaged access items
- Clients must inform us of any security systems or special access requirements
5.2 Security Measures
- All staff are vetted and trained in security procedures
- We maintain comprehensive insurance coverage
- Confidentiality of client information is strictly maintained
- Any security concerns should be reported immediately
6. Pricing and Payment
6.1 Pricing Structure
- Prices are quoted based on property size, service type, and frequency
- All prices include VAT where applicable
- Additional services may incur extra charges
- Price changes require 30 days' written notice
6.2 Payment Terms
- Payment is due upon completion of services unless otherwise agreed
- We accept cash, bank transfer, and major credit/debit cards
- Regular clients may arrange monthly billing
- Late payment charges may apply to overdue accounts
7. Cancellation and Rescheduling
7.1 Client Cancellations
- 24 hours' notice required for cancellations
- Less than 24 hours may incur a cancellation fee
- Emergency cancellations will be considered case-by-case
- Recurring services can be cancelled with 48 hours' notice
7.2 Company Cancellations
- We reserve the right to cancel services due to extreme weather or safety concerns
- Alternative arrangements will be offered when possible
- No charges apply for company-initiated cancellations
8. Quality Guarantee
8.1 Service Standards
We guarantee professional service delivery meeting industry standards. If you're not satisfied with our service quality, please contact us within 24 hours for resolution.
8.2 Resolution Process
- Issues must be reported within 24 hours of service completion
- We will investigate all quality concerns promptly
- Re-cleaning will be provided at no charge for valid complaints
- Persistent issues will be escalated to management
9. Liability and Insurance
9.1 Insurance Coverage
- We maintain £2 million public liability insurance
- All staff are covered under employer's liability insurance
- Insurance certificates available upon request
9.2 Limitation of Liability
- Our liability is limited to the value of services provided
- We are not liable for pre-existing damage or wear
- Clients must report damage within 24 hours
- Some items may be excluded from cleaning for safety reasons
10. Client Responsibilities
10.1 Preparation
- Secure valuable and fragile items before cleaning
- Provide clear access to areas requiring attention
- Inform us of any hazards or special requirements
- Ensure pets are safely contained during service
10.2 Health and Safety
- Maintain safe working conditions for our staff
- Report any health and safety concerns immediately
- Provide information about allergies or sensitivities
- Ensure compliance with relevant safety regulations
11. Intellectual Property
All content on our website, including text, images, logos, and designs, is protected by copyright and other intellectual property rights. Unauthorised use is prohibited.
12. Privacy and Data Protection
We collect and process personal data in accordance with our Privacy Policy and applicable data protection laws. Please review our Privacy Policy for detailed information about data handling.
13. Termination
13.1 Contract Termination
- Either party may terminate regular cleaning contracts with 30 days' written notice
- Immediate termination may apply for breach of terms
- Outstanding payments remain due upon termination
- Equipment or keys must be returned promptly
13.2 Grounds for Termination
We reserve the right to terminate services for:
- Non-payment of invoices
- Unsafe working conditions
- Abusive behaviour towards staff
- Breach of these terms and conditions
14. Force Majeure
We are not liable for delays or failures in service delivery due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, strikes, or other emergencies.
15. Governing Law
These terms are governed by English law and subject to the exclusive jurisdiction of English courts. Any disputes will be resolved through the English legal system.
16. Severability
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
17. Modifications
We reserve the right to modify these terms at any time. Changes will be posted on our website and take effect 30 days after posting. Continued use of our services constitutes acceptance of modified terms.
18. Contact Information
For questions about these terms or our services, please contact us: