1. Introduction
Britannia Cleaning ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website (amputfunki.com) or use our cleaning services.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Name and contact details (email, phone number, address)
- Property information and cleaning requirements
- Payment and billing information
- Communication preferences
- Service feedback and reviews
2.2 Technical Information
When you visit our website, we automatically collect:
- IP address and browser information
- Device type and operating system
- Pages visited and time spent on site
- Referring website information
- Cookies and similar tracking technologies
3. How We Use Your Information
3.1 Service Provision
- Providing and managing cleaning services
- Processing payments and billing
- Scheduling appointments and service reminders
- Customer support and communication
3.2 Business Operations
- Improving our services and website
- Marketing and promotional communications (with consent)
- Legal compliance and fraud prevention
- Business analytics and performance monitoring
4. Legal Basis for Processing
Under GDPR, we process your personal data based on:
- Contract performance: To provide cleaning services you've requested
- Legitimate interests: For business operations and service improvement
- Consent: For marketing communications and optional features
- Legal obligation: For tax, accounting, and regulatory compliance
5. Information Sharing
5.1 Service Providers
We may share your information with:
- Payment processors for billing services
- Cloud storage providers for data management
- Marketing platforms for newsletter services (with consent)
- Legal and professional advisors
5.2 Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights and property
- Ensure user safety and prevent fraud
- Investigate potential violations of our terms
6. Data Security
We implement appropriate technical and organisational measures to protect your personal data:
- SSL encryption for data transmission
- Secure servers and regular security updates
- Access controls and staff training
- Regular security assessments and monitoring
- Data backup and recovery procedures
7. Data Retention
We retain personal data only as long as necessary:
- Active customers: For the duration of service relationship
- Former customers: Up to 7 years for legal and tax purposes
- Marketing data: Until consent is withdrawn
- Website analytics: Up to 26 months
8. Your Rights Under GDPR
You have the following rights regarding your personal data:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data
- Restriction: Limit how we use your data
- Portability: Receive your data in a portable format
- Objection: Object to certain uses of your data
- Withdraw consent: For consent-based processing
9. Cookies and Tracking
9.1 Cookie Types
We use the following types of cookies:
- Essential cookies: Required for website functionality
- Analytics cookies: Help us understand website usage
- Marketing cookies: Support advertising and remarketing
9.2 Cookie Management
You can manage cookies through:
- Our cookie consent banner and settings
- Your browser settings
- Third-party opt-out tools
10. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.
11. Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information promptly.
12. International Transfers
Your data may be transferred outside the UK/EU for processing. We ensure adequate protection through:
- Adequacy decisions
- Standard contractual clauses
- Binding corporate rules
- Certification schemes
13. Contact Information
For privacy-related questions or to exercise your rights, contact us:
14. Complaints
If you're unsatisfied with our handling of your personal data, you can file a complaint with:
Information Commissioner's Office (ICO)
Website: ico.org.uk
Phone: 0303 123 1113
15. Policy Updates
We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date. For significant changes, we may provide additional notification.