Cookie Policy

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile) when you visit our website. They help us provide you with a better browsing experience by remembering your preferences and understanding how you use our site.

2. How We Use Cookies

Britannia Cleaning uses cookies to:

• Remember your cookie preferences
• Analyse website traffic and user behaviour
• Improve our website functionality and performance
• Provide personalised content and advertisements
• Remember your form inputs to enhance user experience
• Ensure website security and prevent fraud

3. Types of Cookies We Use

3.1 Essential Cookies (Always Active)

These cookies are necessary for our website to function properly and cannot be disabled.

3.2 Analytics Cookies (Optional)

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

3.3 Marketing Cookies (Optional)

These cookies are used to track visitors across websites to display relevant advertisements and marketing content.

4. Third-Party Cookies

Some cookies on our website are set by third-party services:

4.1 Google Analytics

We use Google Analytics to analyse website usage. Google Analytics uses cookies to collect information about how visitors use our site. This information is used to compile reports and help us improve the site.

Privacy Policy: Google Privacy Policy

Opt-out: Google Analytics Opt-out

4.2 Social Media Platforms

We may use social media plugins and pixels from platforms like Facebook, Twitter, and LinkedIn. These services may set their own cookies when you interact with their content on our site.

5. Managing Your Cookie Preferences

5.1 Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner. You can choose to:

• Accept All: Allow all cookies including optional ones
• Necessary Only: Only allow essential cookies
• Custom Settings: Choose specific cookie categories

5.2 Changing Your Preferences

You can change your cookie preferences at any time by:

• Clicking the "Cookie Settings" link in our website footer
• Clearing your browser cookies and revisiting our site
• Using your browser's cookie management settings

6. Browser Settings

Most web browsers allow you to control cookies through their settings. Here's how to manage cookies in popular browsers:

6.1 Chrome

1. Click the three dots menu → Settings
2. Privacy and security → Cookies and other site data
3. Choose your preferred settings

6.2 Firefox

1. Click the menu button → Options
2. Privacy & Security panel
3. Cookies and Site Data section

6.3 Safari

1. Safari menu → Preferences
2. Privacy tab
3. Block cookies section

6.4 Edge

1. Click the three dots menu → Settings
2. Cookies and site permissions
3. Cookies and site data

7. Mobile Devices

7.1 iOS Safari

1. Settings → Safari
2. Privacy & Security
3. Block All Cookies

7.2 Android Chrome

1. Chrome app → three dots menu
2. Settings → Site settings
3. Cookies

8. Impact of Disabling Cookies

Disabling certain cookies may affect your experience on our website:

8.1 Essential Cookies

Disabling essential cookies may cause:

• Loss of basic website functionality
• Inability to submit forms
• Security vulnerabilities
• Repeated cookie consent requests

8.2 Analytics Cookies

Disabling analytics cookies means:

• We cannot track website performance
• Reduced ability to improve user experience
• Less personalised content

8.3 Marketing Cookies

Disabling marketing cookies results in:

• Less relevant advertisements
• Inability to track marketing campaign effectiveness
• Repeated marketing messages

9. Data Protection and Privacy

Cookie data is processed in accordance with our Privacy Policy and applicable data protection laws including GDPR. We implement appropriate security measures to protect cookie data from unauthorised access.

10. Consent Management

10.1 Legal Basis

We obtain consent for non-essential cookies as required by UK and EU law. Essential cookies are used based on legitimate interest for website functionality.

10.2 Consent Records

We maintain records of your consent choices and the date/time they were made. This information helps us comply with legal requirements.

11. Cookie Updates

We may update our cookie usage from time to time. When we make significant changes, we will:

• Update this Cookie Policy
• Request fresh consent where required
• Notify users through our website or email
• Provide clear information about changes

12. Contact Information

If you have questions about our use of cookies, please contact us:

13. Regulatory Information

This Cookie Policy complies with:

• UK Data Protection Act 2018
• General Data Protection Regulation (GDPR)
• Privacy and Electronic Communications Regulations (PECR)
• Information Commissioner's Office (ICO) guidance